RSI Status

We continuously monitor the status of our services and if there are any interruptions, a note will be posted here.

No issues detected
Platform Operational
Persistent Universe Operational
Arena Commander Operational

Latest incidents

2024 (4)

Live Deployment

✔ Resolved
March 15, 2024 at 12:15 AM UTC Maintenance Persistent Universe Arena Commander

🚀 Star Citizen Alpha 3.22.1-live.9097523 is being deployed to the Live environment.

Players currently in 3.22.1-live.9072370 will be see a version mismatch error if they attempt to rejoin the PU before updating their game client.

[2024-03-15 Updates]

0015 UTC - Initial notice, Live Service Maintenance in-progress, Matchmaking Disabled.

0020 UTC - Matchmaker enabled, Maintenance complete.

Live Deployment

✔ Resolved
February 23, 2024 at 1:10 AM UTC Maintenance Persistent Universe Arena Commander

🚀 Star Citizen Alpha 3.22.1-live.9072370 was deployed without downtime at 0110 UTC.

Players currently in 3.22.0-live.9035564 will be disconnected in ~60 Minutes.

RSI Platform Maintenance

✔ Resolved
February 11, 2024 at 1:00 PM UTC Maintenance Platform

The RSI Platform will enter a maintenance window at 1300 UTC to perform mandatory infrastructure updates.

This maintenance is not expected to take more than ~3 Hours.

During this maintenance window the the following online services will be inaccessible:

  • Spectrum

[2024-02-11 Updates]

1300 UTC - Initial notice, maintenance in-progress.

1530 UTC - Maintenance complete.

RSI Platform Maintenance

✔ Resolved
February 8, 2024 at 7:40 PM UTC Maintenance Platform

The RSI Platform will enter a maintenance window at 1940 UTC to perform mandatory infrastructure updates.

This maintenance is not expected to take more than ~20 min.

No online services will be inaccessible during this maintenance window

2023 (42)

Live Deployment

✔ Resolved
December 20, 2023 at 1:40 AM UTC Maintenance Persistent Universe Arena Commander

🚀 Star Citizen Alpha 3.22.0-live.9003408 was deployed without downtime at 0140 UTC.

Players currently in 3.22.0-live.9003376 will be disconnected in ~60 Minutes.

Live Deployment

✔ Resolved
December 14, 2023 at 11:00 PM UTC Maintenance Persistent Universe Arena Commander

🚀 Star Citizen Alpha 3.22.0-live.9003376 was deployed without downtime at 2300 UTC.

Players currently in 3.21.1-live.8892745 will be disconnected in ~60 Minutes.

Live Services Disruption

✔ Resolved
December 12, 2023 at 11:45 PM UTC Degraded Persistent Universe

The Team is working to mitigate a disruption of the backend infrastructure.

While this work is ongoing, there may be periods where the Persistent Universe becomes inaccessible and in-game systems may become non-responsive.

[2023-12-13 Updates]

0145 UTC - Incident resolved, Team will continue to monitor.

[2023-12-12 Updates]

2345 UTC - Initial Notice

Live Deployment

✔ Resolved
November 16, 2023 at 10:00 PM UTC Maintenance Persistent Universe Arena Commander

🚀 Star Citizen Alpha 3.21.1-live.8892745 was deployed without downtime at 2200 UTC.

Players currently in 3.21.0-live.8779972 will be disconnected in ~60 Minutes.

RSI Platform Maintenance

✔ Resolved
November 2, 2023 at 3:00 AM UTC Maintenance Platform Persistent Universe Arena Commander

The RSI Platform will enter a maintenance window at 0300 UTC to perform mandatory infrastructure updates.

This maintenance is not expected to take more than ~2 Hours.

During this maintenance window the the following online services will be inaccessible:

  • RSI Launcher Authentication
  • Star Citizen
  • RSI Website

[2023-11-02 Updates]

0300 UTC - Initial notice, maintenance in-progress.

0410 UTC - Portions of the RSI Platform are coming back online, …

Live Deployment

✔ Resolved
October 19, 2023 at 10:00 PM UTC Maintenance Persistent Universe Arena Commander

🚀 Star Citizen Alpha 3.21.0-live.8779972 was deployed without downtime at 2200 UTC.

Players currently in 3.20.0-live.8749605 will be disconnected in ~60 Minutes.

Live Deployment

✔ Resolved
October 11, 2023 at 1:30 AM UTC Maintenance Persistent Universe Arena Commander

🚀 Star Citizen Alpha 3.20.0-live.8749605 was deployed without downtime at 0130 UTC.

Players currently in 3.20.0-live.8717119 will be disconnected in ~60 Minutes.

Live Deployment

✔ Resolved
October 10, 2023 at 1:30 PM UTC Maintenance Persistent Universe Arena Commander

🚀 We will be deploying patch 3.20.0-live.8748982 starting at 1420 UTC. 🥳

Servers will be offline at 1445 UTC.

This patch will require a longer than usual downtime to deploy.

[2023-10-10 Updates]

1420 UTC - Initial notice, Matchmaker Disabled.

1715 UTC - ⚠️ During final checks, the team found a critical issue that needs correction before deployment.

The team is currently standing down from the current deployment while we investigate this issue. …

Live Service Maintenance

✔ Resolved
October 6, 2023 at 2:00 AM UTC Maintenance Persistent Universe Arena Commander

The Live Service will be in a maintenance window starting on 2023-10-06 at 0300 UTC to apply necessary database upgrades.

This maintenance window is not expected to exceed 2 hours.

New connections to the game will be disabled at 0300 UTC.

Servers will go offline at 0400 UTC.

Players are advised to safely stow their vehicles and equipment before logging off in advance of this downtime.

[2023-10-06 Updates]

0200 UTC - Initial Notice.

0315 UTC - …

Live Deployment

✔ Resolved
September 24, 2023 at 2:04 AM UTC Maintenance Persistent Universe Arena Commander

🚀 Star Citizen Alpha 3.20.0-live.8717119 was deployed without downtime at 0204 UTC.

Players currently in 3.20.0-live.8701927 will be disconnected in ~60 Minutes.

Live Services Disruption

✔ Resolved
September 23, 2023 at 3:15 PM UTC Degraded Persistent Universe

The Team is working to mitigate a disruption of the backend infrastructure.

While this work is ongoing, there may be periods where the Persistent Universe becomes inaccessible and in-game systems may become non-responsive.

[2023-09-23 Updates]

1515 UTC - Initial Notice

1540 UTC - Incident resolved, team will continue to monitor.

Live Services Disruption

✔ Resolved
September 21, 2023 at 3:15 PM UTC Degraded Persistent Universe

The Team is working to mitigate a disruption of the backend infrastructure.

While this work is ongoing, there may be periods where the Persistent Universe becomes inaccessible and in-game systems may become non-responsive.

[2023-09-22 Updates]

0100 UTC - Infrastructure operational, team will continue to monitor.

[2023-09-21 Updates]

1515 UTC - Initial notice, mitigation in-progress.

Live Services Disruption

✔ Resolved
September 20, 2023 at 5:32 PM UTC Degraded Persistent Universe Arena Commander

The Team is investigating an issue causing a decline in backend infrastructure performance.

While the team is investigating, there may be brief periods of time where matchmaking to new instances will be disrupted.

[2023-09-20 Updates]

1732 UTC - Initial notice, investigation underway.

1745 UTC - Escalating to major outage, infrastructure recovery is in progress.

Attempts to reach the front end menu or game instances will fail at this time.

1900 …

Live Deployment

✔ Resolved
September 19, 2023 at 10:30 PM UTC Maintenance Platform - Persistent Universe - Arena Commander

🚀 Star Citizen Alpha 3.20.0-live.8701927 was deployed without downtime at 2230 UTC.

Players currently in 3.19.1 will be disconnected in ~60 Minutes.

RSI Platform Maintenance

✔ Resolved
September 19, 2023 at 1:30 PM UTC Maintenance Platform - Persistent Universe - Arena Commander

The RSI Platform will enter a maintenance window at 1400 UTC to perform mandatory infrastructure updates.

This maintenance is not expected to take more than ~30 min.

During this maintenance window the the following online services will be inaccessible:

  • RSI Launcher Authentication
  • Star Citizen
  • RSI Website

[2023-09-19 Updates]

1330 UTC - Initial Notice

1400 UTC - Maintenance in-progress

1430 UTC - Extending maintenance window by 60 minutes, …

Live Services Disruption

✔ Resolved
September 13, 2023 at 1:30 AM UTC Partial Persistent Universe

The Team is investigating an issue disrupting access to the Persistent Universe.

[2023-09-13 Updates]

0027 UTC - Anomaly detected, mitigation in-progress.

0125 UTC - Matchmaking temporarily disabled to accelerate recovery.

0130 UTC - Matchmaking restored, team continues to monitor.

0150 UTC - As recovery continues there may be brief periods of intermittent matchmaking availability.

0355 UTC - Incident resolved. Team will continue to monitor. …

Infrastructure Recovery

✔ Resolved
July 17, 2023 at 3:15 AM UTC Partial Platform - Persistent Universe - Arena Commander

Login services are recovering from a partial outage.

Players still encountering login errors should restart their launcher.

[2023-07-17 Updates]

0315 UTC - Escalated error rates detected, investigation in-progress.

0400 UTC - Issue mitigated, login services recovering.

Live Service Hotfix

✔ Resolved
July 13, 2023 at 1:10 AM UTC Maintenance Persistent Universe Arena Commander

The Live Service will be in a maintenance window starting on 2023-07-13 at 0300 UTC to deploy a hotfix.

This maintenance window is not expected to exceed 2 hours.

New connections to the game will be disabled at 0330 UTC.

Servers will go offline at 0400 UTC.

Players are advised to safely stow their vehicles and equipment before logging off in advance of this downtime.

[2023-07-13 Updates]

0110 UTC - Initial Notice.

0300 UTC - Maintenance …

Platform Services Disruption

✔ Resolved
June 27, 2023 at 4:05 PM UTC Maintenance Platform

We are currently investigating an issue preventing certain sections of Spectrum from loading on the RSI Website.

Impacted sections include, but are not limited to: Announcements, General, Feedback, Game Ideas, and Hardware.

[2023-06-27 Updates]

1605 UTC - Initial Notice, investigation in-progress.

1610 UTC - Hotfix deployed, team will continue to monitor.

RSI Platform Maintenance

✔ Resolved
June 18, 2023 at 10:30 PM UTC Maintenance Platform

The RSI Issue Council is currently undergoing maintenance to perform necessary upgrades.

[2023-06-19 Updates]

0120 UTC - Maintenance Complete

[2023-06-18 Updates]

2230 UTC - The RSI Issue Council will remain in Maintenance Mode until these upgrades are complete. An ETA is currently unavailable.

Infrastructure Recovery

✔ Resolved
June 16, 2023 at 9:40 PM UTC Partial Persistent Universe Arena Commander

We are currently investigating an partial outage affecting the backend infrastructure.

[2023-06-17 Updates]

0045 UTC - Mitigative action is being taken to reduce the impact of an outage with our cloud provider.

Players who are currently in-game may see intermittent responsiveness from game services.

In addition to this, the Login Queue may take longer than usual.

0237 UTC - Infrastructure recovery is complete, login queues are back to normal …

Live Deployment

✔ Resolved
June 15, 2023 at 7:00 PM UTC Maintenance Persistent Universe Arena Commander

🚀 Star Citizen Alpha 3.19.1-live.8526421 was deployed without downtime at 1900 UTC.

Player data will be restored from LTP upon logging into 3.19.1.

More information about the current status of LTP Restoration can be found on Spectrum.

More information about the current major Known Issues can be found on the RSI Knowledge Base.

Players experiencing issues that are not tracked in the Known Issues page are advised to report the problems …

Live Services Disruption

✔ Resolved
June 1, 2023 at 10:15 PM UTC Degraded Persistent Universe Arena Commander

As the final pieces of Invictus Launch Week draw to a close, we wanted to provide a quick update on the status of the Live Service and 3.19.1.

After another series of server-side and services hotfixes, the Live Environment is operational with intermittent periods of degraded service responsiveness. This degradation continues to most commonly manifest in the form of sluggish ASOP, Inventory, and Shop screens.

We’ve identified a number of …

Live Services Disruption

✔ Resolved
May 19, 2023 at 7:25 PM UTC Degraded Persistent Universe Arena Commander

During the remainder of Invictus Launch Week, players can expect brief periods of degraded performance in-game.

These issues will most commonly present in the form of sluggish ASOP, Inventory, and Shop screens.

The team has been investigating a number of potential issues that can prevent players from successfully making it into the game. A hotfix to address some of these issues will roll out within the next 24 hours.

More information about Known …

Platform Services Disruption

✔ Resolved
May 19, 2023 at 6:05 PM UTC Partial Platform

We are currently investigating an outage on the RSI Platform.

This outage can prevent access to the RSI Website, Pledge Store, Spectrum, and Authentication Services for some users.

[2023-05-19 Updates]

1805 UTC - Initial Notice, investigation in-progress.

1808 UTC - Mitigation applied, team will continue to monitor.

Live Services Disruption

✔ Resolved
May 19, 2023 at 1:30 AM UTC Degraded Persistent Universe Arena Commander

We are currently investigating an issue preventing players from establishing connections to available shards.

[2023-05-19 Updates]

0030 UTC - Initial Notice, team is investigating.

0045 UTC - Infrastructure is recovering.

0140 UTC - Matchmaking is temporarily disabled to accelerate infrastructure recovery.

0221 UTC - Matchmaking re-enabled.

0245 UTC - Reducing severity of incident while the team continues to monitor.

Live Deployment

✔ Resolved
May 17, 2023 at 12:05 AM UTC Maintenance Persistent Universe Arena Commander

🚀 We have deployed Star Citizen Alpha 3.19.0-live.8478820 at 0005 UTC.

Players currently in 3.18.2 will be disconnected in ~60 Minutes.

Platform Services Disruption

✔ Resolved
May 9, 2023 at 5:35 PM UTC Platform Persistent Universe Arena Commander

We are currently investigating an outage on the RSI Platform.

This outage is preventing access to the RSI Website, Pledge Store, Spectrum, and Authentication Services.

[2023-05-09 Updates]

1735 UTC - Initial Notice, investigation in-progress.

1746 UTC - Services restored, team will continue to monitor.

Infrastructure Recovery

✔ Resolved
May 5, 2023 at 10:38 PM UTC Degraded Persistent Universe Arena Commander

The backend infrastructure is recovering after a minor outage.

The team is currently working to help accelerate the recovery process and additional updates will be provided below as they become available.

[2023-05-05 Updates]

2228 UTC - Incident created, recovery in-progress as team continues to monitor.

2330 UTC - Environment is successfully recovering, team will continue to monitor.

Infrastructure Recovery

✔ Resolved
April 28, 2023 at 11:30 PM UTC Degraded Persistent Universe Arena Commander

The backend infrastructure is recovering after a minor outage.

The team is currently working to help accelerate the recovery process and additional updates will be provided below as they become available.

[2023-04-29 Updates]

0230 UTC - Incident created, recovery in-progress as team continues to monitor.

0800 UTC - Recovery efforts complete. Will continue to monitor over the weekend.

1810 UTC - Infrastructure continues to perform as expected, …

Live Services Disruption

✔ Resolved
April 21, 2023 at 1:40 AM UTC Degraded Persistent Universe Arena Commander

The team is investigating a performance degradation on the backend infrastructure.

[2023-04-21 Updates]

0140 UTC - Initial update, investigation ongoing.

0219 UTC - A Server-side hotfix is being deployed. Will continue to monitor.

Live Deployment

✔ Resolved
April 21, 2023 at 12:34 AM UTC Maintenance Persistent Universe Arena Commander

🚀 We have deployed Star Citizen Alpha 3.18.2-live.8440578 at 0034 UTC.

Players currently in 3.18.1 will be disconnected in ~60 Minutes.

Live Deployment

✔ Resolved
April 12, 2023 at 11:00 PM UTC Maintenance Persistent Universe Arena Commander

🚀 We will be deploying patch 3.18.1-live.8430497 starting at 2300 UTC. 🥳

[2023-04-12 Updates]

2240 UTC - Initial notice, Live Service Maintenance begins 2300 UTC.

2300 UTC - Servers offline, Patch deployment in-progress.

2315 UTC - Patch deployment complete, Servers open.

Platform Services Disruption

✔ Resolved
April 4, 2023 at 2:15 PM UTC Degraded Platform

We are currently investigating an issue which is preventing players from accessing the RSI Launcher & Spectrum.

[2023-04-04 Updates]

1415 UTC - Initial Notice, Investigation is ongoing.

1513 UTC - Access to RSI Launcher & Spectrum restored, continuing to monitor.>

[2023-04-06 Updates]

1900 UTC - Additional fixes deployed to further protect against future disruptions of this nature.

Platform Services Disruption

✔ Resolved
March 30, 2023 at 1:30 AM UTC Degraded Platform

We are currently investigating an issue which is preventing players from accessing the RSI Launcher & Spectrum.

[2023-03-30 Updates]

0015 UTC - Elevated error rates detected.

0035 UTC - Initial Notice, Investigation is ongoing.

0130 UTC - Percussive maintenance applied, services accessible once more.

Live Service Maintenance

✔ Resolved
March 14, 2023 at 5:10 PM UTC Maintenance Persistent Universe Arena Commander

The Live Service will be temporarily inaccessible while the team continues to isolate and fix issues. We currently do not intend to keep the environment completely inaccessible for any longer than is necessary but will provide additional updates here as they become available.

[2023-03-14 Updates]

1710 UTC - Maintenance in-progress.

1855 UTC - Data collected, Maintenance complete.

Live Service Maintenance

✔ Resolved
March 14, 2023 at 2:47 AM UTC Maintenance Persistent Universe Arena Commander

The Live Service will be temporarily inaccessible while the team performs a series of modifications to the PES Infrastructure to help mitigate the issues encountered over the weekend. We do not currently have an ETA but will provide updates here as new information becomes available.

[2023-03-14 Updates]

0250 UTC - Maintenance has begun.

0350 UTC - Maintenance complete.

[2023-03-12] Infrastructure Recovery

✔ Resolved
March 12, 2023 at 10:40 PM UTC Partial Persistent Universe Arena Commander

Since the launch of Star Citizen Alpha 3.18.0 our teams have been monitoring a number of issues players have been encountering while attempting to log into the game. These have primarily manifested in the form of 19003 and 19004 with a mix of other similar codes.

While monitoring those issues, the team has been able to tune and make adjustments to the entitlement processing flow to ensure that a large portion of player attempts were still …

Issue Council Disruption

✔ Resolved
March 11, 2023 at 3:30 PM UTC Partial Platform

We are currently investigating an issue preventing users from logging into the RSI Issue Council.

More updates to follow as soon as they’re available.

[2023-03-11 Updates]

1530 UTC - Initial Notice, investigation in-progress.

1620 UTC - Percussive maintenance applied, continuing to monitor.

2121 UTC - Resolving.

Launcher Disruption

✔ Resolved
March 11, 2023 at 12:02 AM UTC Partial Platform

Due to the high volume of traffic related to the launch of Star Citizen Alpha 3.18.0 the RSI Launcher can become non-responsive.

The team is already working to mitigate this problem as quickly as possible.

More updates to follow as soon as they’re available.

[2023-03-11 Updates]

0005 UTC - “Initial” Notice, mitigation in progress.

0050 UTC - Additional hotfix deployed, continuing to monitor.

0110 UTC - A fix for the “No …

Live Deployment

✔ Resolved
March 10, 2023 at 8:30 PM UTC Maintenance Persistent Universe Arena Commander

🚀 We will be deploying patch 3.18.0-live.8389318 starting at 2100 UTC. 🥳

[2023-03-10 Updates]

2030 UTC - Initial notice, Live Service Maintenance begins 2100 UTC with servers offline at 2115 UTC.

2115 UTC - Servers offline, Patch deployment in-progress.

2345 UTC - Patch deployment complete, Servers open.

Live Deployment

✔ Resolved
January 18, 2023 at 9:10 PM UTC Maintenance Persistent Universe Arena Commander

🚀 We will be deploying patch 3.17.5-live.8338165 starting at 2200 UTC.

[2023-01-18 Updates]

2110 UTC - Initial notice, Live Service Maintenance begins 2200 UTC with servers offline at 2300 UTC.

2220 UTC - Matchmaking disabled, new connections to Game Servers will now be declined.

2300 UTC - Servers offline, Patch deployment in-progress.

2315 UTC - Patch deployment complete, Servers open.

2022 (28)

Platform Maintenance

✔ Resolved
November 20, 2022 at 6:48 PM UTC Maintenance Platform

Character Resets have been temporarily disabled. Access to this feature is expected to return at 2000 UTC today.

We have uncovered an unexpected crash in the Super pCache Mesh that has forced us to rebuild our caches during peak traffic hours.

This has led to increased error rates related to login and persistence related functions.

To help reduce the strain on the live service we have opted to take character resets offline. This in combination …

Live Deployment

✔ Resolved
November 17, 2022 at 7:50 PM UTC Maintenance Persistent Universe Arena Commander

🚀 We will be deploying patch 3.17.4-live.8288900 starting at 2000 UTC.

[2022-11-17 Updates]

1950 UTC - Initial notice, Live Service Maintenance begins 2000 UTC with servers offline at 2100 UTC.

2045 UTC - Matchmaking disabled, new connections to Game Servers will now be declined.

2100 UTC - Servers offline, Patch deployment in-progress.

2130 UTC - Patch deployment complete, Servers open.

Live Deployment

✔ Resolved
October 6, 2022 at 2:45 PM UTC Maintenance Persistent Universe Arena Commander

🚀 We will be deploying patch 3.17.3-live.8240506 starting at 1530 UTC.

[2022-10-06 Updates]

1445 UTC - Initial notice, Live Service Maintenance begins 1530 UTC with servers offline at 1600 UTC.

1530 UTC - Matchmaking disabled, new connections to Game Servers will now be declined.

1600 UTC - Servers offline, Patch deployment in-progress.

1610 UTC - Patch deployment complete, Servers open.

Live Deployment

✔ Resolved
August 31, 2022 at 5:55 PM UTC Maintenance Persistent Universe Arena Commander

🚀 We will be deploying patch 3.17.2-live.8186206 starting at 1900 UTC.

[2022-08-31 Updates]

1755 UTC - Initial notice, Live Service Maintenance begins 1900 UTC with servers offline at 1930 UTC.

1900 UTC - Matchmaking disabled, new connections to Game Servers will now be declined.

1930 UTC - Servers offline, Patch deployment in-progress.

1946 UTC - Patch deployment complete, Servers open.

Live Services Disruption

✔ Resolved
August 5, 2022 at 11:30 PM UTC Partial Platform - Persistent Universe

Character Resets, having been disabled since July 29th, remain disabled as the team continues to stabilize the supporting services.

[2022-08-05 Updates]

2330 UTC - “Initial” Notice, Investigation is still ongoing.

[2022-08-31 Updates]

1930 UTC - After numerous hotfixes, adjustments, and a fresh Live Deployment, Character Resets are now restored to full operational capacity.

Hotfix Deployment

✔ Resolved
August 5, 2022 at 9:36 PM UTC Maintenance Platform - Persistent Universe

An additional hotfix has been deployed to address more party launch issues.

We are collecting additional information about party launch issues in this Spectrum thread

Platform Services Disruption

✔ Resolved
August 4, 2022 at 7:47 PM UTC Partial Platform

We are currently investigating an issue which is preventing new orders from fulfilling properly.

[2022-08-04 Updates]

2350 UTC - Initial Notice, Investigation is ongoing.

[2022-08-05 Updates]

0000 UTC - Percussive maintenance applied, order fulfillment is catching up.

Hotfix Deployment

✔ Resolved
August 3, 2022 at 7:00 PM UTC Maintenance Persistent Universe

A hotfix has been deployed to address some party launch issues.

Hotfix Deployment

✔ Resolved
August 2, 2022 at 7:00 PM UTC Maintenance Persistent Universe

Throughout the day hotfixes were deployed to address some issues with broken elevators, AI Spawn closets, and four server crashes.

Live Services Disruption

✔ Resolved
July 30, 2022 at 5:45 PM UTC Degraded Persistent Universe

After performing the aUEC Stipend corrective action, a deeply rooted bug in the services code was uncovered.

For a window of time, any aUEC progress made by some players was not recorded.

This issue has since been resolved, but the team is investigating additional corrective action.

[2022-07-30 Updates]

1905 UTC - Initial Notice, solution development in-progress.

[2022-08-02 Updates]

1900 UTC - Additional hotfix deployment to address a …

Live Services Disruption

✔ Resolved
July 29, 2022 at 12:56 AM UTC Degraded Persistent Universe Arena Commander

We are currently investigating a services bottleneck related to our persistence systems.

The primary side effect of this issue will cause players to receive an error 16008.

[2022-07-29 Updates]

0056 UTC - Initial Notice, Investigation underway.

0101 UTC - Character Resets temporarily suspended to reduce services traffic.

0420 UTC - Services tuning has greatly decreased the frequency of 16008 errors.

[2022-07-30 Updates]

1720 UTC - After …

Live Deployment

✔ Resolved
July 28, 2022 at 11:30 PM UTC Maintenance Persistent Universe Arena Commander

🚀 We will be deploying patch 3.17.2-live.8148301 starting at 2345 UTC.

[2022-07-28 Updates]

2330 UTC - Initial notice, Live Service Maintenance begins 2345 UTC with servers offline at 2350 UTC.

2350 UTC - Servers offline.

2356 UTC - Patch deployment complete, Servers open.

Platform Services Disruption

✔ Resolved
July 27, 2022 at 8:03 PM UTC Maintenance Platform

We are currently investigating an issue preventing users from reaching the RSI Website.

[2022-07-27 Updates]

2005 UTC - Initial Notice

2015 UTC - Issue identified and corrected.

Hotfix Deployment

✔ Resolved
July 6, 2022 at 3:20 PM UTC Maintenance Persistent Universe Arena Commander

A hotfix has been deployed to address the issue preventing players from entering the game after a character reset (STARC-9440)

Upon first connection after this hotfix deployment, players previously stuck in a bad state may receive an Error: 16008. This should only occur on first login, subsequent logins should proceed without issue.

RSI Platform Maintenance

✔ Resolved
June 28, 2022 at 1:30 PM UTC Maintenance Platform - Persistent Universe - Arena Commander

Starting Tuesday June 28th @ 1330 UTC the RSI Platform will enter a maintenance window not expected to exceed 5 hours.

During this maintenance window the the following online services will be offline:

  • Star Citizen
  • Issue-Council
  • RSI Comm-Links
  • RSI Pledge Store
  • CIG Corporate Website

Game Servers will begin denying new connections 30 min prior to maintenance beginning.

[2022-06-28 Updates]

0500 UTC - Initial Notice

1300 UTC - Matchmaking disabled, …

Live Services Disruption

✔ Resolved
May 20, 2022 at 6:35 PM UTC Degraded Persistent Universe Arena Commander

We are currently investigating a series of issues directly impacting the player experience related to Invictus Launch Week 2952.

⚠️ Character Reset Queue

Due to the volume of requests, character resets will be taking longer than usual to process. We are working to mitigate this queue as fast as possible, but as a precaution we will be temporarily decreasing the frequency between reset requests for all accounts.

🛠️ Duplicate Ships

A number of hot …

Live Deployment

✔ Resolved
May 19, 2022 at 10:00 PM UTC Maintenance Persistent Universe Arena Commander

🚀 We will be deploying patch 3.17.1-live.8073467 starting at 2250 UTC.

[2022-05-19 Updates]

2200 UTC - Initial notice, Live Service Maintenance begins 2250 UTC with servers offline at 2300 UTC.

2250 UTC - Matchmaking disabled, new connections to Game Servers will now be declined.

2300 UTC - Servers offline, Patch deployment in-progress.

2319 UTC - Patch deployment complete, Servers open.

Live Deployment

✔ Resolved
April 29, 2022 at 8:40 PM UTC Maintenance Persistent Universe Arena Commander

🚀 We will be deploying patch 3.17.0-live.8052409 starting at 2115 UTC.

[2022-04-29 Updates]

2040 UTC - Initial notice, Live Service Maintenance begins 2100 UTC with servers offline at 2115 UTC.

2115 UTC - Servers offline, Patch deployment in-progress.

2136 UTC - Patch deployment complete, Servers open.

PTU Services Disruption

✔ Resolved
April 1, 2022 at 6:50 PM UTC Partial Platform Persistent Universe Arena Commander

We are currently investigating an issue preventing user access to the Star Citizen PTU.

[2022-04-01 Updates]

1840 UTC - Initial notice, investigation is underway.

1851 UTC - Fix applied.

1858 UTC - PTU Access restored, PTU Account Copy investigation still in-progress.

2155 UTC - PTU Account Copy fully restored.

RSI Platform Maintenance

✔ Resolved
March 1, 2022 at 5:41 PM UTC Maintenance Platform

On Tuesday March 1st @ 1741 UTC the RSI Pledge Store was put into Maintenance to address anomalous order behavior detected after a recent Platform deployment.

During this maintenance, the RSI Pledge Store was made inaccessible.

Pledges made between 1705 to 1741 UTC would have shown as unfulfilled. However, as of 1757 UTC these orders should now be processed.

In the event you have placed an order in this time window and it has not completed, …

Client Hotfix Deployment

✔ Resolved
February 22, 2022 at 5:35 PM UTC Maintenance Persistent Universe Arena Commander

🚀 A new Game Client hotfix has been deployed to address minor services issues. A new client download is now available and there is no downtime associated with this deployment.

💥 If you encounter ERROR - Anticheat (CODE 0), please delete your StarCitizen/LIVE/EasyAntiCheat folder and Verify Files in the RSI Launcher

If this does not resolve the problem, please contribute to this Issue Council: STARC-29753

Broken In-Game Text

✔ Resolved
February 18, 2022 at 1:45 AM UTC Degraded Persistent Universe Arena Commander

We are currently investigating an issue causing broken in-game text for some users. If you are encountering this issue please contribute to this Issue-Council: STARC-31428

[2022-02-18 Updates]

0145 UTC - Initial notice, investigation is underway.

0155 UTC - Potential issue has been identified.

0210 UTC - Fix validation in progress.

0258 UTC - Client Hotfix Deployed, we will continue to monitor the situation throughout the day.

Client Hotfix Deployment

✔ Resolved
February 17, 2022 at 7:30 PM UTC Maintenance Persistent Universe Arena Commander

🚀 A new Game Client hotfix has been deployed to address minor services issues. A new client download is now available and there is no downtime associated with this deployment.

💥 If you encounter ERROR - Anticheat (CODE 0), please delete your StarCitizen/LIVE/EasyAntiCheat folder and Verify Files in the RSI Launcher

If this does not resolve the problem, please contribute to this Issue Council: STARC-29753

Client Hotfix Deployment

✔ Resolved
February 8, 2022 at 7:35 PM UTC Maintenance Persistent Universe Arena Commander

🚀 A new Game Client hotfix has been deployed to address minor services issues. A new client download is now available and there is no downtime associated with this deployment.

💥 If you encounter ERROR - Anticheat (CODE 0), please delete your StarCitizen/LIVE/EasyAntiCheat folder and Verify Files in the RSI Launcher

If this does not resolve the problem, please contribute to this Issue Council: STARC-29753

Live Deployment

✔ Resolved
January 27, 2022 at 8:30 PM UTC Maintenance Persistent Universe Arena Commander

🚀 We will be deploying patch 3.16.1-live.7939065 starting at 2120 UTC.

[2022-01-27 Updates]

2030 UTC - Initial notice, Live Service Maintenance begins 2120 UTC with servers offline at 2155 UTC.

2120 UTC - Matchmaking disabled, new connections to Game Servers will now be declined.

2155 UTC - Servers offline, Patch deployment in-progress.

2208 UTC - Patch deployment complete, Servers open.

Client Hotfix Deployment

✔ Resolved
January 24, 2022 at 10:00 PM UTC Maintenance Persistent Universe Arena Commander

🚀 Another Game Client hotfix has been deployed to address minor services issues. A new client download is now available and there is no downtime associated with this deployment.

💥 If you encounter ERROR - Anticheat (CODE 0), please delete your StarCitizen/LIVE/EasyAntiCheat folder and Verify Files in the RSI Launcher

If this does not resolve the problem, please contribute to this Issue Council: STARC-29753

Client Hotfix Deployment

✔ Resolved
January 14, 2022 at 11:10 PM UTC Maintenance Persistent Universe Arena Commander

🚀 Another Game Client hotfix has been deployed to address minor services issues. A new client download is now available and there is no downtime associated with this deployment.

💥 If you encounter ERROR - Anticheat (CODE 0), please delete your StarCitizen/LIVE/EasyAntiCheat folder and Verify Files in the RSI Launcher

If this does not resolve the problem, please contribute to this Issue Council: STARC-29753

Client Hotfix Deployment

✔ Resolved
January 12, 2022 at 6:50 PM UTC Maintenance Persistent Universe Arena Commander

🚀 A Game Client hotfix has been deployed to address minor services issues. A new client download is now available and there is no downtime associated with this deployment.

2021 (37)

Issue Council services disruption

✔ Resolved
December 23, 2021 at 12:20 AM UTC Partial Platform

We are currently investigating an increase in Issue Council error rates.

[2021-12-23 Updates]

0045 UTC - Initial notice, Investigation underway.

0130 UTC - Anomaly identified, fix is in-progress.

0400 UTC - Maintenance Mode activated while maintenance is in-progress.

0530 UTC - Maintenance Mode deactivated, Issue Council is once again accessible but not fully restored to operational status.

2006 UTC - Maintenance completed. We will continue to …

Live Deployment

✔ Resolved
December 22, 2021 at 4:15 PM UTC Maintenance Persistent Universe Arena Commander

🎄 We will be deploying patch 3.16.0-live.7912978 starting at 1630 UTC.

[2021-12-22 Updates]

1615 UTC - Initial notice, Live Service Maintenance begins 1630 UTC with servers offline at 1655 UTC.

1645 UTC - Matchmaking disabled, new connections to Game Servers will now be declined.

1655 UTC - Servers offline, Patch deployment in-progress.

1705 UTC - Patch deployment complete, Servers open.

RSI Platform Maintenance

✔ Resolved
December 8, 2021 at 2:00 AM UTC Maintenance Platform - Persistent Universe - Arena Commander

Starting Wednesday December 8th @ 0400 UTC the RSI Platform will be down for a maintenance window not expected to exceed 90 minutes.

During this maintenance window the the following online services will be offline:

  • RSI Website
  • RSI Pledge Store
  • RSI Launcher

Users in-game at the start of the window should be able to continue playing without disruption, however no new connections will be accepted until maintenance concludes.

[2021-12-08 Updates] …

RSI Platform Maintenance

✔ Resolved
December 7, 2021 at 2:00 AM UTC Maintenance Platform - Persistent Universe - Arena Commander

Starting Tuesday December 7th @ 0400 UTC the RSI Platform will be down for a maintenance window not expected to exceed 90 minutes.

During this maintenance window the the following online services will be offline:

  • RSI Website
  • RSI Pledge Store
  • RSI Launcher

Users in-game at the start of the window should be able to continue playing without disruption, however no new connections will be accepted until maintenance concludes.

[2021-12-07 Updates] …

Live Deployment

✔ Resolved
December 6, 2021 at 9:35 PM UTC Maintenance Persistent Universe Arena Commander

🚀 We will be deploying patch 3.15.1-live.7896048 starting at 2220 UTC.

[2021-12-06 Updates]

2135 UTC - Initial notice, Live Service Maintenance begins 2220 UTC with servers offline at 2255 UTC.

2220 UTC - Matchmaking disabled, new connections to Game Servers will now be declined.

2255 UTC - Servers offline, Patch deployment in-progress.

2307 UTC - Patch deployment complete, Servers open.

Hotfix Deployment

✔ Resolved
November 23, 2021 at 7:00 AM UTC Maintenance Persistent Universe Arena Commander

An additional server side hotfix has been deployed to combat the high volume of 30009 errors.

Live Service Maintenance

✔ Resolved
November 23, 2021 at 3:15 AM UTC Maintenance Persistent Universe Arena Commander

The Live Service will be in a maintenance window starting on 2021-11-23 at 0500 UTC to apply a server side hotfix targeting the high volume of 30009 errors.

This maintenance window should not exceed ~30 minutes.

During this maintenance window, new connections to the Live Service may become temporarily unavailable.

Active game sessions should not be disrupted, as long as things go according to plan…

[2021-11-23 Updates]

0315 UTC - Initial …

Live Deployment

✔ Resolved
November 18, 2021 at 8:50 PM UTC Maintenance Persistent Universe Arena Commander

🚀 We will be deploying patch 3.15.1-live.7878626 starting at 2120 UTC.

[2021-11-18 Updates]

2055 UTC - Initial notice, Live Service Maintenance begins 2120 UTC with servers offline at 2200 UTC.

2120 UTC - Matchmaking disabled, new connections to Game Servers will now be declined.

2200 UTC - Servers offline, Patch deployment in-progress.

2215 UTC - Patch deployment complete, Servers open.

Hotfix Deployment

✔ Resolved
November 11, 2021 at 11:30 PM UTC Maintenance Persistent Universe

A Shop Service hotfix has been deployed to adjust the buy and sell transaction types of some commodities at the Port Olisar and Orison Admin offices.

Live Deployment

✔ Resolved
November 10, 2021 at 10:00 PM UTC Maintenance Persistent Universe Arena Commander

🚀 We will be deploying patch 3.15.0-live.7865275 starting at 2230 UTC.

[2021-11-10 Updates]

2200 UTC - Initial notice, Live Service Maintenance begins 2230 UTC with servers offline at 2300 UTC.

2300 UTC - Servers offline, Patch deployment in-progress.

2310 UTC - Patch deployment complete, Servers open.

RSI Platform Maintenance

✔ Resolved
October 25, 2021 at 7:00 PM UTC Maintenance Platform - Persistent Universe - Arena Commander

Starting Tuesday October 26th @ 0300 UTC the RSI Platform will be down for a maintenance window not expected to exceed 90 minutes.

During this maintenance window the the following online services will be offline:

  • RSI Website
  • RSI Pledge Store
  • RSI Launcher

Users in-game at the start of the window should be able to continue playing without disruption, however no new connections will be accepted until maintenance concludes.

[2021-10-25 Updates] …

Hotfix Deployment

✔ Resolved
October 7, 2021 at 4:25 PM UTC Maintenance Persistent Universe Arena Commander

A Shop Service hotfix has been deployed to correct inventory refresh rates. Shop inventories will be adjusted but refreshing properly post deployment.

RSI Platform Maintenance

✔ Resolved
September 28, 2021 at 1:29 AM UTC Maintenance Platform

On Tuesday September 28th at 0130 UTC the RSI Platform will enter a minor maintenance window.

During this maintenance window, Spectrum and a few minor services will be offline.

[2021-09-28 Updates]

0130 UTC - Initial Notice, maintenance in-progress.

0215 UTC - Maintenance Complete.

Hotfix Deployment

✔ Resolved
September 13, 2021 at 10:30 PM UTC Maintenance Persistent Universe Arena Commander

A wallet service hotfix has been deployed to allow future aUEC transactions to persist properly.

Server Maintenance

✔ Resolved
September 3, 2021 at 7:40 PM UTC Maintenance Persistent Universe Arena Commander

The Live Service will be offline for a maintenance window starting on 2021-09-03 at 2100 UTC. This maintenance window is not expected to exceed 4 hours.

A small client update will also be deployed during this server maintenance.

Please check this announcement on Spectrum for more details

[2021-09-03 Updates]

1940 UTC - Initial Notice. New connections to the live service will be declined starting at 2100, with servers offline at 2200 UTC.

2100 UTC …

Live Deployment

✔ Resolved
August 18, 2021 at 9:15 PM UTC Maintenance Persistent Universe Arena Commander

🚀🥧 We will be deploying patch sc-alpha-3.14.1-live.7721742 starting at 2200 UTC.

[2021-08-18 Updates]

2115 UTC 🥧 Initial notice, Live Service Maintenance begins 2200 UTC with servers offline at 2220 UTC.

2200 UTC 🥧 Matchmaking disabled, new connections to Game Servers will now be declined.

2220 UTC 🥧 Servers offline, Patch deployment in-progress.

2230 UTC 🥧 Patch deployment complete, Servers open.

Live Deployment

✔ Resolved
August 6, 2021 at 7:10 PM UTC Maintenance Persistent Universe Arena Commander

🚀🥧 We will be deploying patch sc-alpha-3.14.0-live.7698044 starting at 2000 UTC.

[2021-08-06 Updates]

1910 UTC 🥧 Initial notice, Live Service Maintenance begins 2000 UTC with servers offline at 2050 UTC.

2000 UTC 🥧 Matchmaking disabled, new connections to Game Servers will now be declined.

2050 UTC 🥧 Servers offline, Patch deployment in-progress.

2100 UTC 🥧 Patch deployment complete, Servers open.

Live Service Maintenance

✔ Resolved
July 29, 2021 at 8:39 PM UTC Maintenance Persistent Universe Arena Commander

The Live Service will be in a maintenance window starting on 2021-07-29 at 2100 UTC. This maintenance window is not expected to exceed ~2 hours.

During this maintenance window, Star Citizen Game Servers will be offline.

This unscheduled maintenance is now complete. If you are encountering any issues related to missing items, please contribute your experience to this thread on spectrum.

[2021-07-29 Updates]

2045 UTC - Initial Notice

2055 UTC - …

RSI Platform Maintenance

✔ Resolved
July 21, 2021 at 3:35 AM UTC Maintenance Platform - Persistent Universe - Arena Commander

Starting Wednesday July 21st @ 1330 UTC login services on the RSI Platform will be inaccessible for ~30 Minutes.

During this maintenance window, users can expect to be logged out of the RSI Website and some game sessions may be affected.

[2021-07-21 Updates]

0335 UTC - Initial Notice

1330 UTC - Maintenance underway.

1353 UTC - Maintenance complete.

RSI Platform Maintenance

✔ Resolved
June 8, 2021 at 3:00 AM UTC Maintenance Platform - Persistent Universe - Arena Commander

Starting Tuesday June 8th @ 0300 UTC the RSI Platform will be offline for ~30 minutes.

During this maintenance window, all of our platform services will be offline, including but not strictly limited to the following:

  • RSI Website
  • RSI Pledge Store
  • RSI Launcher
  • RSI Authentication
  • Star Citizen Game Servers

[2021-06-07 Updates]

2200 UTC - Initial Notice

[2021-06-08 Updates]

0230 UTC - Maintenance preparations are underway. The Live Environment is …

Live Deployment

✔ Resolved
June 7, 2021 at 6:00 PM UTC Maintenance Persistent Universe Arena Commander

🚀 We will be deploying patch sc-alpha-3.13.1-live.7491200 starting at 1830 UTC.

[2021-06-07 Updates]

1800 UTC - Initial notice, Live Service Maintenance begins 1830 UTC with servers offline at 1855 UTC.

1830 UTC - Maintenance Window Begins, New connections will now be declined.

1855 UTC - Servers offline, Patch deployment in-progress.

1907 UTC - Patch deployment complete, Servers open.

Live Deployment

✔ Resolved
May 20, 2021 at 8:30 PM UTC Maintenance Persistent Universe Arena Commander

🚀 We will be deploying patch sc-alpha-3.13.1-live.7445322 starting at 2215 UTC.

[2021-05-20 Updates]

2030 UTC - Initial notice, Live Service Maintenance begins 2215 UTC with servers offline at 2245 UTC.

2215 UTC - Maintenance Window Begins, New connections will now be declined.

2245 UTC - Servers offline, Patch deployment in-progress.

2300 UTC - Patch deployment complete, Servers open.

Live Deployment

✔ Resolved
May 19, 2021 at 6:30 PM UTC Maintenance Persistent Universe Arena Commander

🚀 We will be deploying patch sc-alpha-3.13.1-live.7426287 starting at 1930 UTC.

[2021-05-19 Updates]

1830 UTC - Initial notice, Live Service Maintenance begins 1930 UTC with servers offline at 1955 UTC.

1930 UTC - Maintenance Window Begins, New connections will now be declined.

1955 UTC - Servers offline, Patch deployment in-progress.

2010 UTC - Patch deployment complete, Servers open.

Live Services Disruption

✔ Resolved
May 10, 2021 at 5:09 AM UTC Partial Platform - Persistent Universe - Arena Commander

We are currently investigating an issue with the Live Services preventing players from retrieving data resulting in a client crash and an inability to log into the Issue Council.

[2021-05-10 Updates]

0510 UTC - Initial notice, Investigation underway.

1140 UTC - Issue Identified and corrected.

RSI Platform Maintenance

✔ Resolved
May 3, 2021 at 2:00 AM UTC Maintenance Platform - Persistent Universe - Arena Commander

Starting Monday May 3rd @ 0300 UTC the RSI Platform will be offline for ~4 hours while we perform necessary infrastructure upgrades.

During this maintenance window, all of our platform services will be offline, including but not strictly limited to the following:

  • RSI Website
  • RSI Pledge Store
  • RSI Launcher
  • RSI Authentication

During this maintenance new connections to the Live Environment will be declined. Players already in-game will be …

Live Deployment

✔ Resolved
April 27, 2021 at 4:15 PM UTC Maintenance Persistent Universe Arena Commander

🚀 We will be deploying patch sc-alpha-3.13.0-live.7334707 starting at 1730 UTC.

[2021-04-27 Updates]

1615 UTC - Initial notice, Live Service Maintenance begins 1730 UTC with servers offline at 1755 UTC.

1730 UTC - Maintenance Window Begins, New connections will now be declined.

1755 UTC - Servers offline, Patch deployment in-progress.

1805 UTC - Patch deployment complete, Servers open.

Live Deployment

✔ Resolved
April 22, 2021 at 4:25 PM UTC Maintenance Persistent Universe Arena Commander

🚀 We will be deploying patch sc-alpha-3.13.0-live.7319707 starting at 1830 UTC.

[2021-04-22 Updates]

1625 UTC - Initial notice, Live Service Maintenance begins 1830 UTC with servers offline at 1855 UTC.

1830 UTC - Maintenance Window Begins, Servers Offline at 1855 UTC.

1855 UTC - Servers offline, Patch Deployment in-progress.

1904 UTC - Patch Deployed, Servers Open!

RSI Platform Maintenance

✔ Resolved
March 9, 2021 at 12:30 PM UTC Maintenance Platform - Persistent Universe - Arena Commander

Starting Tuesday March 9th @ 1300 UTC the RSI Platform will be offline for ~3 hours while we perform necessary infrastructure upgrades.

During this maintenance window, all of our platform services will be offline, including but not strictly limited to the following:

  • RSI Website
  • RSI Pledge Store
  • RSI Launcher
  • RSI Authentication
  • Star Citizen Game Servers

For more information about this please check out our announcement on Spectrum.

[2021-03-08 …

2021-02-15 Server Maintenance

✔ Resolved
February 15, 2021 at 3:30 PM UTC Maintenance Persistent Universe Arena Commander

The Live Service will be offline for a maintenance window starting on 2021-02-15 at 1600 UTC. This should not last longer than 1 hour, updates to follow below.

[2021-02-13 Updates]

0511 UTC - Initial Notice, Maintenance to commence Monday February 15th at 1600 UTC. New connections to game servers will be declined starting at 1530 UTC.

[2021-02-15 Updates]

1530 UTC - Server maintenance now in-progress, New connections will not be allowed. Servers …

Live Services Disruption

✔ Resolved
February 9, 2021 at 12:29 AM UTC Partial Persistent Universe Arena Commander

We are currently investigating an issue with the Live Service preventing players from loading into the Main Menu.

[2021-02-09 Updates]

0029 UTC - Initial notice, Investigation underway.

0035 UTC - Issue identified and resolved.

Live Deployment

✔ Resolved
February 4, 2021 at 7:43 PM UTC Maintenance Persistent Universe Arena Commander

🚀 We will be deploying patch sc-alpha-3.12.1-live.6975085 starting at 2130 UTC.

[2021-02-04 Updates]

1943 UTC - Initial notice, Live Service Maintenance begins 2130 UTC with servers offline at 2200 UTC.

2130 UTC - Maintenance in-progress. New connections to the environment will be declined.

2200 UTC - Servers offline, patch deploying.

2218 UTC - Patch Deployed, Servers open!

Platform Services Disruption

✔ Resolved
February 4, 2021 at 2:06 AM UTC Major Platform

We are currently investigating an issue preventing users from logging in to the RSI Platform.

[2021-02-04 Updates]

0205 UTC - Initial Notice

0210 UTC - Escalating severity, RSI Launcher is unable to launch the game or authenticate.

0256 UTC - Issue identified, mitigation in-progress.

0301 UTC - Fix deployed, validations in-progress.

0308 UTC - Validations complete, resolving incident, monitoring to continue.

RSI Platform Maintenance

✔ Resolved
January 29, 2021 at 5:00 PM UTC Maintenance Platform - Persistent Universe - Arena Commander

Starting Monday February 1st @ 0400 UTC (Sunday January 31st @ 2300 EST/ 2000 PST) the RSI Platform will be offline for ~3 hours while we perform necessary database upgrades.

During this maintenance window the all of our online services will be offline, including but not strictly limited to the following:

  • RSI Website
  • RSI Pledge Store
  • RSI Launcher
  • RSI Authentication
  • Star Citizen Game Servers

For more information about this please check out our …

Live Deployment

✔ Resolved
January 11, 2021 at 6:57 PM UTC Maintenance Persistent Universe Arena Commander

🚀 We will be deploying patch sc-alpha-3.12.0-live.6787151 starting at 1930 UTC.

[2021-01-11 Updates]

1857 UTC - Initial notice, Live Service Maintenance begins 1930 UTC with servers offline at 2000 UTC.

1930 UTC - Maintenance has begun, new connections to the Live Service will be declined.

2000 UTC - Servers offline, Patch Deployment in-progress.

2017 UTC - Patch Deployed, Servers Open!

Hotfix Deployment

✔ Resolved
January 6, 2021 at 11:25 PM UTC Maintenance Persistent Universe

A services hotfix has been deployed to help address an issue related to the sale of commodities.

Hotfix Deployment

✔ Resolved
January 5, 2021 at 5:57 PM UTC Maintenance Persistent Universe

A services hotfix has been deployed to help address a unresponsive shops.

Hotfix Deployment

✔ Resolved
January 5, 2021 at 1:52 AM UTC Maintenance Persistent Universe

A server-side hotfix has been deployed to address a source of 30k Disconnections.

2020 (57)

Live Deployment

✔ Resolved
December 23, 2020 at 6:46 PM UTC Maintenance Persistent Universe Arena Commander

🚀🎄 We will be deploying patch sc-alpha-3.12.0-live.6742772 starting at 1930 UTC.

[2020-12-23 Updates]

1850 UTC - Initial notice, Live Service Maintenance begins 1930 UTC with servers offline at 2000 UTC.

1930 UTC - Maintenance start, new connections to the Live Service will be declined.

2000 UTC - Servers offline, Patch Deployment in-progress.

2013 UTC - Servers Open, Patch sc-alpha-3.12.0-live.6742772 available for download!

Degraded Client Performance

✔ Resolved
December 20, 2020 at 2:52 AM UTC Degraded Persistent Universe Arena Commander

We have identified an issue causing degraded client performance due to an incomplete shader cache in the live build.

A build with the corrected files is being constructed and will be deployed as soon as possible.

[2020-12-20 Updates]

0255 UTC - Initial notice, Build cooking.

0355 UTC - Build finished, validating fix.

0615 UTC - Validations complete.

0630 UTC - Build Deployed. Please VERIFY files in the launcher to pick up this change.

Live Services Disruption

✔ Resolved
December 17, 2020 at 8:20 PM UTC Degraded Persistent Universe

We are currently investigating an issue with the Live Services preventing players from retrieving data resulting in a client crash.

[2020-12-17 Updates]

2042 UTC - Initial notice, Investigation underway.

[2020-12-18 Updates]

0445 UTC - Services restored to operational status.

Live Deployment

✔ Resolved
December 17, 2020 at 6:45 PM UTC Maintenance Persistent Universe Arena Commander

🚀 We will be deploying patch sc-alpha-3.12.0-live.6705298 starting at 1930 UTC.

[2020-12-17 Updates]

1845 UTC - Initial notice, Live Service Maintenance begins 1930 UTC with servers offline at 2000 UTC.

1930 UTC - Maintenance has begun, new connections to the Live Environment will be declined.

2000 UTC - Servers offline, Database Maintenance in-progress.

2008 UTC - Database Maintenance complete.

2015 UTC - Servers open, Patch available for …

Account Copy Service Disruption

✔ Resolved
December 15, 2020 at 2:35 AM UTC Partial Platform

We are currently investigating an issue preventing some players from copying their account to the PTU Environment.

[2020-12-15 Updates]

0235 UTC - Initial Notice, investigation ongoing.

[2020-12-16 Updates]

0215 UTC - Copy Service restored to working order.

REC Store Outage

✔ Resolved
December 14, 2020 at 3:12 PM UTC Partial Arena Commander

We are currently investigating an issue causing the Electronic Access REC Store to be unavailable.

[2020-12-14 Updates]

1512 UTC - Initial Notice, investigation ongoing.

[2020-12-17 Updates]

2020 UTC - REC Store operational, resolving issue, will continue to monitor.

Live Service Maintenance

✔ Resolved
December 8, 2020 at 12:10 AM UTC Major Persistent Universe

The Live Service will be in a maintenance window starting on 2020-12-08 at 0400 UTC. We do not anticipate any major downtime with this maintenance but in some rare cases players may get disconnected from their active server.

[2020-12-08 Updates]

0010 UTC - Initial Notice, Maintenance to commence tomorrow at 0400 UTC.

0400 UTC - Maintenance Window Begins.

0410 UTC - Maintenance Complete, validating changes.

0420 UTC - Validation complete, incident …

Live Services Disruption

✔ Resolved
November 28, 2020 at 10:23 PM UTC Degraded Persistent Universe Arena Commander

We are currently investigating a issue preventing players from initiating new connections to the live service.

[2020-11-28 Updates]

2223 UTC - Initial notice, Investigation underway.

2307 UTC - Issue resolved, Live Service recovering, will continue to monitor.

[2020-11-20 Updates]

0015 UTC - We are continuing to investigate intermittent services issues.

Live Services Disruption

✔ Resolved
November 24, 2020 at 10:10 PM UTC Partial Persistent Universe

We are currently investigating a backend services issue related to loadouts.

[2020-11-24 Updates]

2210 UTC - Initial notice, Investigation underway.

2225 UTC - Hotfix deployed, Service restarted.

2248 UTC - Issue persists, investigation ongoing.

2308 UTC - Additional services restart.

2314 UTC - Service operating as expected, will continue to monitor.

2350 UTC - Incident resolved.

Live Deployment

✔ Resolved
November 23, 2020 at 10:21 PM UTC Maintenance Persistent Universe Arena Commander

🚀 We will be deploying patch sc-alpha-3.11.1-live.6561606 starting at 0100 UTC(2020-11-24).

[2020-11-23 Updates]

2335 UTC - Initial notice, Live Service maintenance begins at 0100 UTC with servers offline at 0130 UTC.

[2020-11-24 Updates]

0100 UTC - Maintenance underway, new connections to the PU can no longer be established.

0130 UTC - Servers offline, Patch Deployment in-progress.

0154 UTC - Servers Open, Patch Deployment Complete!

PTU Deployment

✔ Resolved
November 20, 2020 at 6:48 PM UTC Maintenance Persistent Universe Arena Commander

Deploying sc-alpha-3.9.0-ptu.5047075

2950 IAE - Degraded Performance

✔ Resolved
November 20, 2020 at 6:30 PM UTC Degraded Persistent Universe

We are currently investigating an issue related to backend services. Anomalous in-game behavior is expected.

[2020-11-20 Updates]

1830 UTC - Initial notice, investigation ongoing…

1838 UTC - Service(s) restarted, backend performance returning to expected norms, monitoring will continue.

[2020-11-22 Updates]

0028 UTC - Live services operating as expected. Resolving incident.

Platform Services Disruption

✔ Resolved
November 20, 2020 at 4:15 PM UTC Degraded Platform - Persistent Universe - Arena Commander

We are currently investigating an issue related to heavy load on the RSI Platform.

This outage will prevent access to the RSI Website, Pledge Store, Spectrum, and the RSI Launcher.

Players already in-game should be unaffected at this time.

[2020-11-20 Updates]

1600 UTC - Initial elevated error rates detected. Investigation ongoing.

1705 UTC - Issue identified, fix underway.

1733 UTC - Fix deployed, RSI Site coming back online, additional services …

Live Deployment

✔ Resolved
November 19, 2020 at 10:00 PM UTC Maintenance Persistent Universe Arena Commander

🚀 We will be deploying patch sc-alpha-3.11.1-live.6538054 starting at 2230 UTC.

[2020-11-19 Updates]

2200 UTC - Initial notice, Live Service downtime begins 2230 UTC.

2230 UTC - Maintenance window start

2300 UTC - Live Service offline.

2306 UTC - Patch Deployed, Servers Open!

Spectrum Service Disruption

✔ Resolved
November 15, 2020 at 5:00 PM UTC Degraded Platform

We are currently investigating an elevated error count on the RSI Spectrum Service. Citizens may experience trouble loading Spectrum channels or threads.

[2020-11-15 Updates]

1700 UTC - Initial notice and investigation underway.

1715 UTC - Problem identified.

1737 UTC - Maintenance in-progress.

1912 UTC - Site is now in Maintenance to complete updates. Error 500’s will appear until work is complete.

1945 UTC - Maintenance Mode removed. …

Server Maintenance

✔ Resolved
November 5, 2020 at 4:00 PM UTC Maintenance Persistent Universe Arena Commander

The Live Service will be offline for a maintenance window starting on 2020-11-05 at 1600 UTC. This should not last longer than 2 hours, updates to follow below.

[2020-11-04 Updates]

1600 UTC - Initial Notice, Maintenance to commence tomorrow at 1600 UTC.

[2020-11-05 Updates]

1600 UTC - Servers Offline, Maintenance in-progress.

1645 UTC - Server Maintenance complete, QA Verification in-progress.

1756 UTC - Servers Open!

RSI Platform Maintenance

✔ Resolved
October 28, 2020 at 5:00 PM UTC Maintenance Platform

We are currently performing maintenance on the RSI Pledge Store. During this maintenance the RSI Pledge store will be temporarily inaccessible for no longer than 1 hour.

[2020-10-28 Updates]

1700 UTC - Maintenance has begun.

1800 UTC - RSI Pledge Store back online.

1815 UTC - Maintenance complete.

Server Restarts

✔ Resolved
October 23, 2020 at 6:04 PM UTC Maintenance Persistent Universe Arena Commander

🚀 We will be restarting the Live servers at 1840 UTC to complete a hotfix deployment.

[2020-10-23 Updates]

1805 UTC - Initial notice, server restarts begin at 1840 UTC.

1840 UTC - Restarts in progress

1845 UTC - Restarts complete!

Live Deployment

✔ Resolved
October 22, 2020 at 10:10 PM UTC Maintenance Persistent Universe Arena Commander

🚀 We will be deploying patch sc-alpha-3.11.0-live.6314272 starting at 2240 UTC.

[2020-10-22 Updates]

2210 UTC - Initial notice, Live Service updates begin at 2240 UTC with servers shutting down at 2300 UTC.

2300 UTC - Servers Offline.

2315 UTC - Servers Open, Patch Deployed.

Live Deployment

✔ Resolved
October 16, 2020 at 9:25 PM UTC Maintenance Persistent Universe Arena Commander

🚀 We will be deploying patch sc-alpha-3.11.0-live.6292337 starting at 2300 UTC.

[2020-10-16 Updates]

2125 UTC - Initial notice, Live Service updates begin at 2300 UTC.

2230 UTC - Deployment preparations underway. New connections to the Live Service will be declined.

2300 UTC - Servers shutting down, patch deployment in-progress.

2315 UTC - Servers open, Patch Deployed!

Live Deployment

✔ Resolved
October 10, 2020 at 12:58 AM UTC Maintenance Persistent Universe Arena Commander

🚀 We will be deploying patch sc-alpha-3.11.0-live.6242031 starting at 0200 UTC.

[2020-10-10 Updates]

0115 UTC - Initial notice, Live Service updates begin at 0200 UTC with Live Servers offline at 0230 UTC.

0200 UTC - Updates underway, new connections to the PU are disabled.

0230 UTC - Servers Offline, Patch deployment in-progress.

0245 UTC - Patch Deployed, Live Service Online!

Live Deployment

✔ Resolved
October 8, 2020 at 3:00 PM UTC Maintenance Persistent Universe Arena Commander

🚀 We will be deploying patch sc-alpha-3.11.0-live.6218077 starting at 1530 UTC. This patch deployment will require an extended downtime.

[2020-10-08 Updates]

1500 UTC - Initial notice, Live Service downtime begins 1530 UTC.

1530 UTC - Servers Shutdown, Maintenance and Patch Deployment in-progress.

1902 UTC - Patch Deployed.

RSI Pledge Store Maintenance

✔ Resolved
October 5, 2020 at 10:30 PM UTC Maintenance Platform

Starting Tuesday October 6th at 1200 UTC (0800 EDT/ 0500 PDT) the RSI Pledge store will be offline for ~3 hours while we deploy the newly updated RSI Cart.

For more information about this please check out our announcement on Spectrum.

[2020-10-05 Updates]

2230 UTC - Initial Announcement.

[2020-10-06 Updates]

1200 UTC - Pledge Store Offline, Maintenance in-progress.

1410 UTC - Primary Maintenance Complete, Pledge Store Online.

EU Access to PayPal …

Server Maintenance

✔ Resolved
September 28, 2020 at 4:30 PM UTC Maintenance Persistent Universe Arena Commander

The Live Service will be offline for a maintenance window starting on 2020-09-29 at 1430 UTC. This should not last longer than 3 hours, updates to follow below.

[2020-09-28 Updates]

1630 UTC - Initial Notice, Maintenance to commence tomorrow at 1430 UTC.

[2020-09-29 Updates]

1430 UTC - Maintenance has begun.

1602 UTC - Maintenance complete, Servers returning to normal operations.

Live Deployment

✔ Resolved
August 24, 2020 at 6:45 PM UTC Maintenance Persistent Universe Arena Commander

🚀 We will be deploying patch sc-alpha-3.10.2-live.5910184 at 2200 UTC.

This deployment will require some additional database maintenance that is not expected to take longer than 3 hours to complete.

Check this thread for more information

If you continue to have missing ships post patch deployment, please initiate a character reset.

[2020-08-24 Updates]

1945 UTC - Initial notice, Live Service downtime begins 2200 UTC.

2225 UTC - LTP Ship data …

Live Services Disruption

✔ Resolved
August 18, 2020 at 9:20 PM UTC Partial Persistent Universe

Immediately following the deployment of SC-Alpha 3.10.1-live.5855172 a critical issue related to Long Term Persistence was identified.

Please note: until a bug-fix patch is deployed, any in-game ship purchases will NOT be recorded to the LTP Database.

Additional updates will be posted here as they become available.

[2020-08-24 Updates]

2330 UTC - This issue is resolved with the deployment of sc-alpha-3.10.2-live.5910184. 🚀

Live Deployment

✔ Resolved
August 17, 2020 at 7:45 PM UTC Maintenance Persistent Universe Arena Commander

🚀 We will be deploying patch sc-alpha-3.10.1-live.5855172 at 2100 UTC.

[2020-08-17 Updates]

1940 UTC - Initial notice, Live Service downtime begins 2055 UTC.

2050 UTC - Patch Deployment underway.

2055 UTC - Live Service shutting down.

2100 UTC - Patch Available for Download.

PTU Environment Offline

✔ Resolved
August 12, 2020 at 11:32 PM UTC Partial Persistent Universe Arena Commander

The PTU Environment is currently offline while we investigate an ongoing issue.

[2020-08-12 Updates]

2330 UTC - PTU Environment offline while the team investigates.

2350 UTC - PTU back online.

Live Services Disruption

✔ Resolved
August 12, 2020 at 7:50 PM UTC Partial Persistent Universe

We are investigating an issue preventing users from buying or selling within the persistent universe.

[2020-08-12 Updates]

1950 UTC - Investigation underway.

2035 UTC - A hotfix for this issue is being prepared for deployment.

2050 UTC - Hotfix Deployed.

Live Services Disruption

✔ Resolved
August 7, 2020 at 12:30 AM UTC Partial Persistent Universe Arena Commander

We are investigating an elevated error rate when making an initial connection to the game servers.

[2020-08-07 Updates]

0030 UTC - Investigating…

0120 UTC - Potential fix in testing.

0300 UTC - Additional fix deployed. We are continuing to monitor a reduced but higher than expected error rate.

1900 UTC - As our teams worked throughout the night, we have identified additional causes for the 30020 and 16007 errors being experienced by users …

Brief Downtime

✔ Resolved
August 6, 2020 at 3:15 PM UTC Maintenance Persistent Universe Arena Commander

The Live Service will be offline for a brief maintenance window starting at 1530 UTC. This should not last longer than 30 Minutes, updates to follow below.

[2020-08-06 Updates]

1515 UTC - Initial Notice.

1530 UTC - Servers offline, maintenance in-progress.

1605 UTC - Additional work has been identified; Maintenance window is being extended to 1700 UTC.

1630 UTC - Maintenance work completed, QA validation of the Live Environment is in-progress. …

Missing Pledge Items

✔ Resolved
August 5, 2020 at 7:00 PM UTC Partial Persistent Universe Arena Commander

We are investigating an issue preventing the creation of new pledge items in the game.

[2020-08-05 Updates]

1900 UTC - Investigating.

2200 UTC - 🛰 At this time, any pledge creation or alteration performed in the last 48 hours will not be reflected in the Live Service. Any new pledges, CCU Applications, reclaimed pledges, or gifts sent/received will not be up to date.

[2020-08-06 Updates]

1945 UTC - The root cause of this issue has been …

Live Deployment

✔ Resolved
August 5, 2020 at 5:15 PM UTC Maintenance Persistent Universe Arena Commander

🚀 We will be deploying patch sc-alpha-3.10.0-live.5789362 at 1800 UTC.

[2020-08-05 Updates]

1715 UTC - Initial notice, Live Service downtime begins 1755 UTC.

1750 UTC - Patch Deployment underway.

1755 UTC - Live Service shutting down.

1800 UTC - Patch download now available.

Platform Services Disruption

✔ Resolved
July 30, 2020 at 5:00 AM UTC Partial Platform

We are currently investigating a partial outage of the RSI Platform Services.

Intermittent RSI Website availability is to be expected, PU Services and Authentication are operational.

[2020-07-30 Updates]

0616 UTC - Issue has been identified and mitigated. RSI Platform services are back to operational status.

RSI Platform - Maintenance

✔ Resolved
June 9, 2020 at 1:30 PM UTC Maintenance Platform - Persistent Universe

The RSI Platform is currently continuing yesterday’s critical backend infrastructure maintenance.

While this work is taking place the Galactapedia, Ship Upgrade Tool, Ship Customizer, In-Game Groups, In-Game Chat, and Long Term Persistence may become inaccessible.

In order to prevent any issues with account data, the Character Reset Tool will also be disabled during this maintenance window.

[2020-06-09 Updates]

1330 UTC - Maintenance has …

RSI Platform - Maintenance

✔ Resolved
June 8, 2020 at 1:30 PM UTC Maintenance Platform - Persistent Universe

The RSI Platform is currently undergoing critical backend infrastructure maintenance.

While this work is taking place the Galactapedia, Ship Upgrade Tool, Ship Customizer, In-Game Groups, In-Game Chat, and Long Term Persistence may become inaccessible.

In order to prevent any issues with account data, the Character Reset Tool will also be disabled during this maintenance window.

[2020-06-08 Updates]

1330 UTC - Maintenance has begun.

1805 UTC - …

LIVE - Services Disruption

✔ Resolved
May 31, 2020 at 2:50 PM UTC Degraded Persistent Universe

We are investigating an increase of error code 16007s in the EU region.

[2020-05-31 Updates]

1550 UTC - We have identified a new issue causing an increased rate of error code 16007s in the EU. The team is currently working to mitigate any additional aspects of the service that are currently in a bad state in an effort to reduce the rate of errors players are experiencing.

1605 UTC - Restarts of backend services have been performed to further …

LIVE Deployment

✔ Resolved
May 27, 2020 at 5:29 PM UTC Maintenance Persistent Universe Arena Commander

Deployed sc-alpha-3.9.1-live.5250536

PTU Deployment

✔ Resolved
May 26, 2020 at 11:48 PM UTC Maintenance Persistent Universe Arena Commander

Deployed sc-alpha-3.9.1-ptu.5250536

LIVE - Services Disruption

✔ Resolved
May 23, 2020 at 9:19 AM UTC Degraded Persistent Universe

We’re currently investigating an issue related to loadouts.

Currently Known Symptoms:

  • Inability to progress past character creation
  • Non-responsive mobiGlas
  • Non-responsive PMA or VMA
  • Inability to access Personal Inventory System

[2020-05-23 Updates]

1435 UTC - Loadout Service restarted. Associated systems are slowly recovering.

1520 UTC - Character Reset Tool temporarily offline.

1629 UTC - Character Reset Tool restored to operational …

LIVE - Services Disruption

✔ Resolved
May 22, 2020 at 6:01 PM UTC Degraded Persistent Universe

We’re aware that many of you are experiencing issues with connecting to the game at this time. The team is investigating and working on getting things fixed up as quickly as possible. There’s a tremendous amount of you all trying to connect and experience Fleet Week. The Free fly will begin 2020-05-23 1300 UTC. Thank you for your patience!

[2020-05-22 Updates]

1830 UTC - Services are returning to operational status.

1951 UTC - We are …

LIVE Deployment

✔ Resolved
May 22, 2020 at 5:33 PM UTC Maintenance Persistent Universe Arena Commander

🚀 Deployed sc-alpha-3.9.1-live.5242171

PTU Deployment

✔ Resolved
May 22, 2020 at 1:00 AM UTC Maintenance Persistent Universe Arena Commander

Deploying sc-alpha-3.9.1-ptu.5242171

PTU Deployment

✔ Resolved
May 21, 2020 at 5:40 AM UTC Maintenance Persistent Universe Arena Commander

Deploying sc-alpha-3.9.1-ptu.5229583

PTU Deployment

✔ Resolved
May 20, 2020 at 1:18 AM UTC Maintenance Persistent Universe Arena Commander

Deployed sc-alpha-3.9.1-ptu.5218324

PTU Deployment

✔ Resolved
May 16, 2020 at 1:57 AM UTC Maintenance Persistent Universe Arena Commander

Deploying sc-alpha-3.9.1-ptu.5203423

PTU Deployment

✔ Resolved
May 12, 2020 at 11:04 PM UTC Maintenance Persistent Universe Arena Commander

Deploying sc-alpha-3.9.0-ptu.5167379

PU Services Disruption

✔ Resolved
May 1, 2020 at 10:45 PM UTC Partial Persistent Universe

We are currently investigating an issue with Persistent Universe Services. While this investigation is ongoing, players can expect a disruption to PU Instance connectivity. Additional updates will be posted here as they come available.

[📡05-01 UPDATES]

2345 UTC - Persistent Universe Connectivity and Services are returning to operational status.

[📡05-02 UPDATES]

1500 UTC - We are continuing to investigate account issues that were a result of this …

LIVE Deployment

✔ Resolved
May 1, 2020 at 9:00 PM UTC Maintenance Persistent Universe Arena Commander

Deployed sc-alpha-3.9.0-live.5125346

Services Disruption

✔ Resolved
April 30, 2020 at 7:17 PM UTC Major Persistent Universe Arena Commander

We are currently investigating an issue with backend services that is preventing users from joining game servers.

Further updates will be posted here as available.

[UPDATE 1953 UTC] Backend Services have been restored to operational status.

PTU Deployment 5107460

✔ Resolved
April 29, 2020 at 5:20 AM UTC Maintenance Persistent Universe Arena Commander

Deploying sc-alpha-3.9.0-ptu.5107460

PTU Deployment

✔ Resolved
April 28, 2020 at 6:43 PM UTC Maintenance Persistent Universe Arena Commander

Deploying sc-alpha-3.9.0-ptu.5101286

PTU Deployment

✔ Resolved
April 24, 2020 at 11:03 PM UTC Maintenance Persistent Universe Arena Commander

Deployed sc-alpha-3.9.0-ptu.5076986

PTU Deployment

✔ Resolved
April 22, 2020 at 9:12 PM UTC Maintenance Persistent Universe Arena Commander

Deploying sc-alpha-3.9.0-ptu.5061323

PTU - Unified Friends List

✔ Resolved
April 22, 2020 at 12:43 AM UTC Partial Persistent Universe

We are currently investigating a services disruption affecting PTU Spectrum and the Unified Friends List.

PTU Deployment

✔ Resolved
April 21, 2020 at 9:12 PM UTC Maintenance Persistent Universe Arena Commander

Deploying sc-alpha-3.9.0-ptu.5047075

Service Outage

✔ Resolved
April 21, 2020 at 1:27 PM UTC Partial Platform - Persistent Universe - Arena Commander

Outage on party systems. Affects grouping and in-game chat. [UPDATE]:PTU Platform updates deployed. Issue resolved 2020-04-23 1855 UTC.

0001 (1)

Live Deployment

✔ Resolved
January 1, 0001 at 12:00 AM UTC Maintenance Persistent Universe Arena Commander

🚀 Star Citizen Alpha 3.22.0-live.9035564 was deployed without downtime at 0100 UTC.

Players currently in 3.22.0-live.9003408 will be disconnected in ~60 Minutes.