robertsspaceindustries

Operational
Platform
Persistent Universe
Electronic Access

Latest Incidents

  • 5 days since last incident

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  • Persistent Universe Electronic Access
    Partial Outage

    We are investigating an elevated error rate when making an initial connection to the game servers.

    [2020-08-07 Updates]
    0030 UTC - Investigating...
    0120 UTC - Potential fix in testing.
    0300 UTC - Additional fix deployed. We are continuing to monitor a reduced but higher than expected error rate.
    1900 UTC - As our teams worked throughout the night, we have identified additional causes for the 30020 and 16007 errors being experienced by users at this time. Rather than leave backers locked out of the game while we investigate additional fixes, we are opting to roll back the previous hotfix for missing pledge items. Please note, if you find your account to be out of sync with your web items, please initiate a character reset to receive your missing pledge items.

    We greatly appreciate your patience as we continue to work through these services issues and will provide further updates when we have more information.

    [2020-08-08 Updates]
    0030 UTC - A server side hotfix is being rolled out to resolve this issue. All game connections established prior to 0030 UTC will be terminated at 0130 UTC to complete the enabling of this fix.
    0130 UTC - Hotfix deployment complete. Have a great weekend!

    Persistent Universe Electronic Access
    Under Maintenance

    The Live Service will be offline for a brief maintenance window starting at 1530 UTC. This should not last longer than 30 Minutes, updates to follow below.

    [2020-08-06 Updates]
    1515 UTC - Initial Notice.
    1530 UTC - Servers offline, maintenance in-progress.
    1605 UTC - Additional work has been identified; Maintenance window is being extended to 1700 UTC.
    1630 UTC - Maintenance work completed, QA validation of the Live Environment is in-progress.
    1640 UTC - The Live Service is once again open to players.

  • Persistent Universe Electronic Access
    Partial Outage

    We are investigating an issue preventing the creation of new pledge items in the game.

    [2020-08-05 Updates]
    1900 UTC - Investigating.
    2200 UTC - 🛰 At this time, any pledge creation or alteration performed in the last 48 hours will not be reflected in the Live Service. Any new pledges, CCU Applications, reclaimed pledges, or gifts sent/received will not be up to date.

    [2020-08-06 Updates]
    1945 UTC - The root cause of this issue has been identified, a fix is currently being tested.
    2315 UTC - A hotfix is currently being deployed, all active game connections will be dropped in 1 hour to enable this fix.

    [2020-08-07 Updates]
    0015 UTC - Hotfix deployment complete.

    Persistent Universe Electronic Access
    Under Maintenance

    🚀 We will be deploying patch sc-alpha-3.10.0-live.5789362 at 1800 UTC.



    [2020-08-05 Updates]
    1715 UTC - Initial notice, Live Service downtime begins 1755 UTC.
    1750 UTC - Patch Deployment underway.
    1755 UTC - Live Service shutting down.
    1800 UTC - Patch download now available.