robertsspaceindustries

Latest Incidents

• Sep 20, 2023

  Resolved

  Live Services Disruption

  Persistent Universe Electronic Access

  Degraded Performance

  Sep 20, 17:32 UTC

  The Team is investigating an issue causing a decline in backend infrastructure performance.
  
  While the team is investigating, there may be brief periods of time where matchmaking to new instances will be disrupted.

  
  
  [2023-09-20 Updates]
  1732 UTC - Initial notice, investigation underway.
  1745 UTC - Escalating to major outage, infrastructure recovery is in progress.
  Attempts to reach the front end menu or game instances will fail at this time.
  1900 UTC - Service is accessible once again. Shards that crashed during the outage are currently being stowed for recovery.
  2215 UTC - Shards recovery complete. The team is continuing to mitigate issues causing some inventories not to load.
  This inventory recovery process in in-progress and some players will already see restored access. More updates to come.
  2250 UTC - Infrastructure is operational, the team is continuing to investigate bugs that may have resulted from the outage.

• Sep 19, 2023

  Resolved

  Live Deployment

  Platform Persistent Universe Electronic Access

  Under Maintenance

  Sep 19, 22:30 UTC

  🚀 Star Citizen Alpha 3.20.0-live.8701927 was deployed without downtime at 2230 UTC.
  
  Players currently in 3.19.1 will be disconnected in ~60 Minutes.

  Resolved

  RSI Platform Maintenance

  Platform Persistent Universe Electronic Access

  Under Maintenance

  Sep 19, 13:30 UTC

  The RSI Platform will enter a maintenance window at 1400 UTC to perform mandatory infrastructure updates.
  
  This maintenance is not expected to take more than ~30 min.
  
  During this maintenance window the the following online services will be inaccessible:

  • RSI Launcher Authentication
  • Star Citizen
  • RSI Website

  
  
  [2023-09-19 Updates]
  1330 UTC - Initial Notice
  1400 UTC - Maintenance in-progress
  1430 UTC - Extending maintenance window by 60 minutes, Services accessible but work continues
  1500 UTC - Maintenance complete

• Sep 18, 2023

  No incidents reported.

• Sep 17, 2023

  No incidents reported.

• Sep 16, 2023

  No incidents reported.

• Sep 15, 2023

  No incidents reported.

• Sep 14, 2023

  No incidents reported.

• Sep 13, 2023

  Resolved

  Live Services Disruption

  Persistent Universe

  Partial Outage

  Sep 13, 01:30 UTC

  The Team is investigating an issue disrupting access to the Persistent Universe.

  
  
  [2023-09-13 Updates]
  0027 UTC - Anomaly detected, mitigation in-progress.
  0125 UTC - Matchmaking temporarily disabled to accelerate recovery.
  0130 UTC - Matchmaking restored, team continues to monitor.
  0150 UTC - As recovery continues there may be brief periods of intermittent matchmaking availability.
  0355 UTC - Incident resolved. Team will continue to monitor.