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Arena Commander

◆ Operational

Recently, based on average data, it looks like this system has gone down for about -957 minutes at a time.

188 entries, newest to oldest

Live Deployment

✔ Resolved
October 16, 2020 at 9:25 PM UTC Maintenance Persistent Universe Arena Commander

🚀 We will be deploying patch sc-alpha-3.11.0-live.6292337 starting at 2300 UTC.

[2020-10-16 Updates]

2125 UTC - Initial notice, Live Service updates begin at 2300 UTC.

2230 UTC - Deployment preparations underway. New connections to the Live Service will be declined.

2300 UTC - Servers shutting down, patch deployment in-progress.

2315 UTC - Servers open, Patch Deployed!

Live Deployment

✔ Resolved
October 10, 2020 at 12:58 AM UTC Maintenance Persistent Universe Arena Commander

🚀 We will be deploying patch sc-alpha-3.11.0-live.6242031 starting at 0200 UTC.

[2020-10-10 Updates]

0115 UTC - Initial notice, Live Service updates begin at 0200 UTC with Live Servers offline at 0230 UTC.

0200 UTC - Updates underway, new connections to the PU are disabled.

0230 UTC - Servers Offline, Patch deployment in-progress.

0245 UTC - Patch Deployed, Live Service Online!

Live Deployment

✔ Resolved
October 8, 2020 at 3:00 PM UTC Maintenance Persistent Universe Arena Commander

🚀 We will be deploying patch sc-alpha-3.11.0-live.6218077 starting at 1530 UTC. This patch deployment will require an extended downtime.

[2020-10-08 Updates]

1500 UTC - Initial notice, Live Service downtime begins 1530 UTC.

1530 UTC - Servers Shutdown, Maintenance and Patch Deployment in-progress.

1902 UTC - Patch Deployed.

Server Maintenance

✔ Resolved
September 28, 2020 at 4:30 PM UTC Maintenance Persistent Universe Arena Commander

The Live Service will be offline for a maintenance window starting on 2020-09-29 at 1430 UTC. This should not last longer than 3 hours, updates to follow below.

[2020-09-28 Updates]

1630 UTC - Initial Notice, Maintenance to commence tomorrow at 1430 UTC.

[2020-09-29 Updates]

1430 UTC - Maintenance has begun.

1602 UTC - Maintenance complete, Servers returning to normal operations.

Live Deployment

✔ Resolved
August 24, 2020 at 6:45 PM UTC Maintenance Persistent Universe Arena Commander

🚀 We will be deploying patch sc-alpha-3.10.2-live.5910184 at 2200 UTC.

This deployment will require some additional database maintenance that is not expected to take longer than 3 hours to complete.

Check this thread for more information

If you continue to have missing ships post patch deployment, please initiate a character reset.

[2020-08-24 Updates]

1945 UTC - Initial notice, Live Service downtime begins 2200 UTC.

2225 UTC - LTP Ship data …

Live Deployment

✔ Resolved
August 17, 2020 at 7:45 PM UTC Maintenance Persistent Universe Arena Commander

🚀 We will be deploying patch sc-alpha-3.10.1-live.5855172 at 2100 UTC.

[2020-08-17 Updates]

1940 UTC - Initial notice, Live Service downtime begins 2055 UTC.

2050 UTC - Patch Deployment underway.

2055 UTC - Live Service shutting down.

2100 UTC - Patch Available for Download.

PTU Environment Offline

✔ Resolved
August 12, 2020 at 11:32 PM UTC Partial Persistent Universe Arena Commander

The PTU Environment is currently offline while we investigate an ongoing issue.

[2020-08-12 Updates]

2330 UTC - PTU Environment offline while the team investigates.

2350 UTC - PTU back online.

Live Services Disruption

✔ Resolved
August 7, 2020 at 12:30 AM UTC Partial Persistent Universe Arena Commander

We are investigating an elevated error rate when making an initial connection to the game servers.

[2020-08-07 Updates]

0030 UTC - Investigating…

0120 UTC - Potential fix in testing.

0300 UTC - Additional fix deployed. We are continuing to monitor a reduced but higher than expected error rate.

1900 UTC - As our teams worked throughout the night, we have identified additional causes for the 30020 and 16007 errors being experienced by users …

Brief Downtime

✔ Resolved
August 6, 2020 at 3:15 PM UTC Maintenance Persistent Universe Arena Commander

The Live Service will be offline for a brief maintenance window starting at 1530 UTC. This should not last longer than 30 Minutes, updates to follow below.

[2020-08-06 Updates]

1515 UTC - Initial Notice.

1530 UTC - Servers offline, maintenance in-progress.

1605 UTC - Additional work has been identified; Maintenance window is being extended to 1700 UTC.

1630 UTC - Maintenance work completed, QA validation of the Live Environment is in-progress. …

Missing Pledge Items

✔ Resolved
August 5, 2020 at 7:00 PM UTC Partial Persistent Universe Arena Commander

We are investigating an issue preventing the creation of new pledge items in the game.

[2020-08-05 Updates]

1900 UTC - Investigating.

2200 UTC - 🛰 At this time, any pledge creation or alteration performed in the last 48 hours will not be reflected in the Live Service. Any new pledges, CCU Applications, reclaimed pledges, or gifts sent/received will not be up to date.

[2020-08-06 Updates]

1945 UTC - The root cause of this issue has been …


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