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Persistent Universe

◆ Operational

Recently, based on average data, it looks like this system has gone down for about -416 minutes at a time.

223 entries, newest to oldest

Live Services Disruption

✔ Resolved
September 13, 2023 at 1:30 AM UTC Partial Persistent Universe

The Team is investigating an issue disrupting access to the Persistent Universe.

[2023-09-13 Updates]

0027 UTC - Anomaly detected, mitigation in-progress.

0125 UTC - Matchmaking temporarily disabled to accelerate recovery.

0130 UTC - Matchmaking restored, team continues to monitor.

0150 UTC - As recovery continues there may be brief periods of intermittent matchmaking availability.

0355 UTC - Incident resolved. Team will continue to monitor. …

Live Service Hotfix

✔ Resolved
July 13, 2023 at 1:10 AM UTC Maintenance Persistent Universe Arena Commander

The Live Service will be in a maintenance window starting on 2023-07-13 at 0300 UTC to deploy a hotfix.

This maintenance window is not expected to exceed 2 hours.

New connections to the game will be disabled at 0330 UTC.

Servers will go offline at 0400 UTC.

Players are advised to safely stow their vehicles and equipment before logging off in advance of this downtime.

[2023-07-13 Updates]

0110 UTC - Initial Notice.

0300 UTC - Maintenance …

Infrastructure Recovery

✔ Resolved
June 16, 2023 at 9:40 PM UTC Partial Persistent Universe Arena Commander

We are currently investigating an partial outage affecting the backend infrastructure.

[2023-06-17 Updates]

0045 UTC - Mitigative action is being taken to reduce the impact of an outage with our cloud provider.

Players who are currently in-game may see intermittent responsiveness from game services.

In addition to this, the Login Queue may take longer than usual.

0237 UTC - Infrastructure recovery is complete, login queues are back to normal …

Live Deployment

✔ Resolved
June 15, 2023 at 7:00 PM UTC Maintenance Persistent Universe Arena Commander

🚀 Star Citizen Alpha 3.19.1-live.8526421 was deployed without downtime at 1900 UTC.

Player data will be restored from LTP upon logging into 3.19.1.

More information about the current status of LTP Restoration can be found on Spectrum.

More information about the current major Known Issues can be found on the RSI Knowledge Base.

Players experiencing issues that are not tracked in the Known Issues page are advised to report the problems …

Live Services Disruption

✔ Resolved
June 1, 2023 at 10:15 PM UTC Degraded Persistent Universe Arena Commander

As the final pieces of Invictus Launch Week draw to a close, we wanted to provide a quick update on the status of the Live Service and 3.19.1.

After another series of server-side and services hotfixes, the Live Environment is operational with intermittent periods of degraded service responsiveness. This degradation continues to most commonly manifest in the form of sluggish ASOP, Inventory, and Shop screens.

We’ve identified a number of …

Live Services Disruption

✔ Resolved
May 19, 2023 at 7:25 PM UTC Degraded Persistent Universe Arena Commander

During the remainder of Invictus Launch Week, players can expect brief periods of degraded performance in-game.

These issues will most commonly present in the form of sluggish ASOP, Inventory, and Shop screens.

The team has been investigating a number of potential issues that can prevent players from successfully making it into the game. A hotfix to address some of these issues will roll out within the next 24 hours.

More information about Known …

Live Services Disruption

✔ Resolved
May 19, 2023 at 1:30 AM UTC Degraded Persistent Universe Arena Commander

We are currently investigating an issue preventing players from establishing connections to available shards.

[2023-05-19 Updates]

0030 UTC - Initial Notice, team is investigating.

0045 UTC - Infrastructure is recovering.

0140 UTC - Matchmaking is temporarily disabled to accelerate infrastructure recovery.

0221 UTC - Matchmaking re-enabled.

0245 UTC - Reducing severity of incident while the team continues to monitor.

Live Deployment

✔ Resolved
May 17, 2023 at 12:05 AM UTC Maintenance Persistent Universe Arena Commander

🚀 We have deployed Star Citizen Alpha 3.19.0-live.8478820 at 0005 UTC.

Players currently in 3.18.2 will be disconnected in ~60 Minutes.

Platform Services Disruption

✔ Resolved
May 9, 2023 at 5:35 PM UTC Platform Persistent Universe Arena Commander

We are currently investigating an outage on the RSI Platform.

This outage is preventing access to the RSI Website, Pledge Store, Spectrum, and Authentication Services.

[2023-05-09 Updates]

1735 UTC - Initial Notice, investigation in-progress.

1746 UTC - Services restored, team will continue to monitor.

Infrastructure Recovery

✔ Resolved
May 5, 2023 at 10:38 PM UTC Degraded Persistent Universe Arena Commander

The backend infrastructure is recovering after a minor outage.

The team is currently working to help accelerate the recovery process and additional updates will be provided below as they become available.

[2023-05-05 Updates]

2228 UTC - Incident created, recovery in-progress as team continues to monitor.

2330 UTC - Environment is successfully recovering, team will continue to monitor.


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