Live Services DisruptionPersistent Universe Electronic AccessDegraded Performance
The Team is investigating an issue causing a decline in backend infrastructure performance.
While the team is investigating, there may be brief periods of time where matchmaking to new instances will be disrupted.
1732 UTC - Initial notice, investigation underway.
1745 UTC - Escalating to major outage, infrastructure recovery is in progress.
Attempts to reach the front end menu or game instances will fail at this time.
1900 UTC - Service is accessible once again. Shards that crashed during the outage are currently being stowed for recovery.
2215 UTC - Shards recovery complete. The team is continuing to mitigate issues causing some inventories not to load.
This inventory recovery process in in-progress and some players will already see restored access. More updates to come.
2250 UTC - Infrastructure is operational, the team is continuing to investigate bugs that may have resulted from the outage.
Live DeploymentPlatform Persistent Universe Electronic AccessUnder Maintenance
🚀 Star Citizen Alpha 3.20.0-live.8701927 was deployed without downtime at 2230 UTC.
Players currently in 3.19.1 will be disconnected in ~60 Minutes.Resolved
RSI Platform MaintenancePlatform Persistent Universe Electronic AccessUnder Maintenance
The RSI Platform will enter a maintenance window at 1400 UTC to perform mandatory infrastructure updates.
This maintenance is not expected to take more than ~30 min.
During this maintenance window the the following online services will be inaccessible:
- RSI Launcher Authentication
- Star Citizen
- RSI Website
1330 UTC - Initial Notice
1400 UTC - Maintenance in-progress
1430 UTC - Extending maintenance window by 60 minutes, Services accessible but work continues
1500 UTC - Maintenance complete
Live Services DisruptionPersistent UniversePartial Outage
The Team is investigating an issue disrupting access to the Persistent Universe.
0027 UTC - Anomaly detected, mitigation in-progress.
0125 UTC - Matchmaking temporarily disabled to accelerate recovery.
0130 UTC - Matchmaking restored, team continues to monitor.
0150 UTC - As recovery continues there may be brief periods of intermittent matchmaking availability.
0355 UTC - Incident resolved. Team will continue to monitor.