robertsspaceindustries

Latest Incidents

• Aug 6, 2022

  No incidents reported.

• Aug 5, 2022

  Unresolved

  Live Services Disruption

  Platform Persistent Universe

  Partial Outage

  Aug 5, 23:30 UTC

  Character Resets, having been disabled since July 29th, remain disabled as the team continues to stabilize the supporting services.
  
  [2022-08-05 Updates]
  2330 UTC - "Initial" Notice, Investigation is still ongoing.

  Resolved

  Hotfix Deployment

  Platform Persistent Universe

  Under Maintenance

  Aug 5, 21:36 UTC

  An additional hotfix has been deployed to address more party launch issues.

  
  
  We are collecting additional information about party launch issues in this Spectrum thread

• Aug 4, 2022

  Resolved

  Platform Services Disruption

  Platform

  Partial Outage

  Aug 4, 19:47 UTC

  We are currently investigating an issue which is preventing new orders from fulfilling properly.
  
  [2022-08-04 Updates]
  2350 UTC - Initial Notice, Investigation is ongoing.
  
  [2022-08-05 Updates]
  0000 UTC - Percussive maintenance applied, order fulfillment is catching up.

• Aug 3, 2022

  Resolved

  Hotfix Deployment

  Persistent Universe

  Under Maintenance

  Aug 3, 19:00 UTC

  A hotfix has been deployed to address some party launch issues.

• Aug 2, 2022

  Resolved

  Hotfix Deployment

  Persistent Universe

  Under Maintenance

  Aug 2, 19:00 UTC

  Throughout the day hotfixes were deployed to address some issues with broken elevators, AI Spawn closets, and four server crashes.

• Aug 1, 2022

  No incidents reported.

• Jul 31, 2022

  No incidents reported.

• Jul 30, 2022

  Resolved

  Live Services Disruption

  Persistent Universe

  Degraded Performance

  Jul 30, 17:45 UTC

  After performing the aUEC Stipend corrective action, a deeply rooted bug in the services code was uncovered.
  For a window of time, any aUEC progress made by some players was not recorded.
  This issue has since been resolved, but the team is investigating additional corrective action.

  
  
  [2022-07-30 Updates]
  1905 UTC - Initial Notice, solution development in-progress.

  
  
  [2022-08-02 Updates]
  1900 UTC - Additional hotfix deployment to address a transaction issue.

  
  
  [2022-08-03 Updates]
  1900 UTC - Additional hotfix deployment to address a Wallet Service crash.

  
  
  [2022-08-04 Updates]
  1403 UTC - Additional services hotfixes applied and aUEC compensation distributed.