{
  "is": "issue",
  "title": "PU Services Disruption",
  "body": "\u003cp\u003eWe are currently investigating an issue with Persistent Universe Services. While this investigation is ongoing, players can expect a disruption to PU Instance connectivity.\nAdditional updates will be posted here as they come available.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e[📡05-01 UPDATES]\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e2345 UTC - Persistent Universe Connectivity and Services are returning to operational status.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e[📡05-02 UPDATES]\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e1500 UTC - We are continuing to investigate account issues that were a result of this outage.\u003c/p\u003e\n\u003cp\u003e2331 UTC - A backend services hotfix has been applied to reduce the number of aUEC errors.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e[📡05-04 UPDATES]\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e1600 UTC - With the Persistent Universe Services stabilized, we are setting this outage to resolved.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003ePlease note:\u003c/strong\u003e There are ongoing investigations into bugs related to persistence that will be resolved in a future patch. Please consult the \u003ca href=\"https://robertsspaceindustries.com/spectrum/community/SC/forum/4/thread/3-9-0-live-current-issues-and-work-arounds\"\u003e3.9.0 Issues and Workarounds thread\u003c/a\u003e for the latest information.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e[🚀 WORKAROUNDS]\u003c/strong\u003e\nPlayers with accounts with any of the following major issues are encouraged to attempt a \u003ca href=\"https://robertsspaceindustries.com/account/reset\"\u003eCharacter Reset\u003c/a\u003e:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eCrashing at Character Creation\u003c/li\u003e\n\u003cli\u003eError Code 16007\u003c/li\u003e\n\u003cli\u003eInvisible Character\u003c/li\u003e\n\u003cli\u003eCharacter missing mobiGlas\u003c/li\u003e\n\u003cli\u003eAll or most ships missing\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eIf your issue is less severe we do not recommend initiating a reset at this time.\u003c/p\u003e\n\u003cp\u003ePlease allow 20-30 minutes for the Character Reset to complete before logging back into the game.\u003c/p\u003e\n\u003cp\u003eShould your issues continue to persist please head over to our \u003ca href=\"https://robertsspaceindustries.com/spectrum/community/SC/forum/4/thread/3-9-0-live-current-issues-and-work-arounds\"\u003e3.9.0 Issues and Workarounds thread\u003c/a\u003e for more information.\u003c/p\u003e\n\u003c!-- raw HTML omitted --\u003e\n",
  "createdAt": "2020-05-01 22:45:31 +0000 UTC",
  "lastMod": "2026-01-28 16:57:17 -0500 -0500",
  "permalink": "https://status.robertsspaceindustries.com/issues/2020-05-01_pu-services-disruption/",
  "severity": "partial",
  "resolved": true,
  "informational": false,
  "resolvedAt": "2020-05-04 16:00:00",
  "affected": ["Persistent Universe"],
  "filename": "2020-05-01_pu-services-disruption.md"
}