We are investigating an elevated error rate when making an initial connection to the game servers.
[2020-08-07 Updates]
0030 UTC - Investigating…
0120 UTC - Potential fix in testing.
0300 UTC - Additional fix deployed. We are continuing to monitor a reduced but higher than expected error rate.
1900 UTC - As our teams worked throughout the night, we have identified additional causes for the 30020 and 16007 errors being experienced by users at this time. Rather than leave backers locked out of the game while we investigate additional fixes, we are opting to roll back the previous hotfix for missing pledge items. Please note, if you find your account to be out of sync with your web items, please initiate a character reset to receive your missing pledge items.
We greatly appreciate your patience as we continue to work through these services issues and will provide further updates when we have more information.
[2020-08-08 Updates]
0030 UTC - A server side hotfix is being rolled out to resolve this issue. All game connections established prior to 0030 UTC will be terminated at 0130 UTC to complete the enabling of this fix.
0130 UTC - Hotfix deployment complete. Have a great weekend!