The Team is investigating an issue causing a decline in backend infrastructure performance.
While the team is investigating, there may be brief periods of time where matchmaking to new instances will be disrupted.
[2023-09-20 Updates]
1732 UTC - Initial notice, investigation underway.
1745 UTC - Escalating to major outage, infrastructure recovery is in progress.
Attempts to reach the front end menu or game instances will fail at this time.
1900 UTC - Service is accessible once again. Shards that crashed during the outage are currently being stowed for recovery.
2215 UTC - Shards recovery complete. The team is continuing to mitigate issues causing some inventories not to load.
This inventory recovery process in in-progress and some players will already see restored access. More updates to come.
2250 UTC - Infrastructure is operational, the team is continuing to investigate bugs that may have resulted from the outage.