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Live Services Disruption

✔ Resolved
August 31, 2024 at 8:00 PM UTC

Degraded Persistent Universe

We are currently investigating issues associated with Cargo Hauling missions. If you are encountering missing mission cargo please contribute on this Issue-Council Ticket(STARC-125285)

🛠️ We have made a client side hotfix available in the Hotfix channel in the RSI Launcher. [Hotfix Notes]

If this client remains stable we will promote it to the Live channel shortly afterwards.

In addition to this, we will be applying this server-side hotfix as swiftly as possible. This will result in shard restarts starting at 0400 UTC. Please wrap up any missions as soon as possible.

[2024-09-02 Updates]

0004 UTC - Hotfix validated, moving to compatiblity testing

0300 UTC - Compatibility Verified

0305 UTC - Hotfix Channel made available

0320 UTC - EU server-side hotfix deployment in-progress

0345 UTC - EU deployment complete

0355 UTC - Hotfix client promoted to Live

0400 UTC - US server-side hotfix deployment in-progress

0415 UTC - US deployment complete, resolving incident, will continue to monitor

[2024-08-31 Updates]

2120 UTC - Initial Notice, team is investigating.

[2024-09-01 Updates]

0500 UTC - A client hotfix is being internally validated

0600 UTC - Unable to validate these fixes, team will be attempting alternate solutions

0800 UTC - Triage continues, notes have been handed off from NA development to UK

1630 UTC - New Hotfix build cooking.

1700 UTC - Hotfix encountered issues in local testing.

2210 UTC - New Hotfix build cooking.

2330 UTC - Hotfix validation in progress